Refund Policy

1. Overview

POS2026 is sold as a subscription with recurring billing. Because the Service is delivered immediately and continuously, refunds are limited to the situations described in this policy. This policy is part of our Terms & Conditions. Nothing in it limits any rights you have under applicable consumer-protection law.

2. Refund eligibility

Where a trial is offered, no charge is made during the trial, so there is nothing to refund if you cancel before it ends.

3. What is not refundable

• First-payment refund requests made after the 30-day window.
• Renewal payments. The money-back guarantee covers the first payment on a new account only; later billing periods are not refundable except where this policy says otherwise.
• Accounts that have previously used the money-back guarantee, including new accounts opened by the same business.
• Unused time remaining in a billing period when you cancel. Your access continues until the end of the paid period and the subscription does not renew.
• Partial months or years of a plan you have been using.
• Charges for a plan you downgraded from mid-period, except as credited in the Service.
• Accounts suspended or terminated for breach of our Terms & Conditions.
• Fees charged by your bank or card issuer, including currency-conversion fees.

4. Cancelling a subscription

You can cancel at any time from the subscription area of the Service, or by emailing support@pos2026.com from the email address on your account. Cancellation stops future renewals. To avoid being charged for the next period, cancel before your renewal date, which is shown in your subscription settings.

5. How to request a refund

1. Email support@pos2026.com with the subject line "Refund request".
2. Include the email address on your account, the date and amount of the charge, and the reason for the request.
3. We will acknowledge your request within 3 business days and let you know whether it is approved under this policy.

6. Processing and timing

Approved refunds are returned to the original payment method through our payment processor, Stripe. Refunds usually appear within 5–10 business days of approval, although your bank or card issuer may take longer to show the credit. We cannot refund to a different card or account.

7. Billing errors and duplicate charges

If you believe you have been charged incorrectly, contact us as soon as possible with the details of the charge. We will investigate and, where we confirm an error, correct it and refund any overpayment regardless of the refund window.

8. Chargebacks

Please contact us before raising a dispute with your bank or card issuer. Most billing problems can be resolved quickly through support@pos2026.com. If a chargeback is filed for a charge that is valid under this policy, we may suspend the account until the matter is resolved.

9. Your data after a refund

When a refund is issued for the current period, the subscription is cancelled and access to paid features ends. Your business data is handled as described in our Privacy Policy. We recommend exporting any reports you need from the Report module before your access ends.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to payments made after the updated policy is posted, and the "Last updated" date at the top of this page will reflect the current version.

11. Contact

Westferry Times Ltd (company number 15650312)
Registered office: Unit 19, 1-13 Adler Street, London, England, E1 1EG
Email: support@pos2026.com