1. Delete your account from the app
Account deletion is available inside the POS2026 app:
- Sign in to the POS2026 app.
- Open Settings and go to Account (or Profile).
- Choose Delete account.
- Confirm the deletion when prompted. You may be asked to enter your password.
Deletion is permanent. Once confirmed, you will be signed out and will no longer be able to access the account or its data.
2. Request deletion by email
If you cannot access the app, or prefer to request deletion in writing, email support@pos2026.com from the email address registered to the account with the subject line "Account deletion request". Include your business name so we can locate the account. We may ask you to verify that you own the account before we proceed.
3. What is deleted
When your account is deleted, we remove the following data associated with it:
- Your account profile: name, business name, email address, phone number and password.
- Your business data entered into the Service: products, stock, sales, purchases, income, expenses, due lists, reports and the customer and supplier records in Parties.
- App settings and preferences, including language and currency settings.
- Any open subscription is cancelled; no further renewals are charged.
4. What is kept, and why
Some records must be kept after deletion to meet legal, accounting and security obligations:
- Billing records (invoices and payment records for your POS2026 subscription, processed through Stripe) are retained for the period required by UK tax and accounting law.
- Support correspondence may be kept for a limited period to resolve any open dispute.
- Security and fraud-prevention logs may be kept in anonymised or minimal form.
Retained records are not used to provide the Service and are deleted when the retention period ends.
5. Timing
In-app deletion takes effect immediately for access to the account. Deletion from our systems, including backups, is completed within 30 days. Email requests are acknowledged within 3 business days and completed on the same timetable once your identity is verified.
6. Before you delete
Deleting your account removes your business records permanently. If you may need them later, export your reports from the Report module first, and settle or note any outstanding amounts on the Due List.
7. Contact
Questions about account deletion or your data can be sent to support@pos2026.com. For how we handle personal information generally, see our Privacy Policy.
Westferry Times Ltd (company number 15650312)
Registered office: Unit 19, 1-13 Adler Street, London, England, E1 1EG